tk9971 Privacy Policy

This Privacy Policy ("Policy") describes how tk9971, operating the website at https://tk9971.vip ("Platform", "we", "us", "our"), collects, processes, stores, and protects the personal data of individuals ("Player", "User", "you") who access, register on, or use the tk9971 online casino and sports betting platform.

This Policy applies to all personal data collected through the tk9971 website, including data provided during account registration, payment processing, customer support interactions, promotional activities, and general browsing of the platform. It should be read alongside the tk9971 Terms & Conditions and Responsible Gaming policy.

tk9971 is committed to handling your personal data with care, transparency, and respect. We collect only the data that is necessary to operate the platform safely, verify player identity, process payments, prevent fraud, and comply with our legal obligations. We do not sell your personal data to third-party marketers. We do not share your data with unrelated commercial partners. Every data processing activity at tk9971 has a clear and legitimate purpose.

Bangladesh players trust tk9971 with sensitive information — their identity documents, mobile wallet details, and transaction history. We take that trust seriously, and this Policy sets out in plain terms exactly how we honour it.

When you create a tk9971 account, we collect the following information which you provide directly:

• Full legal name as it appears on your government-issued identity document;
• Date of birth (to verify you are aged 21 or older);
• Residential address in Bangladesh (city, district, and postal code);
• Valid email address;
• Mobile phone number, including the number linked to your bKash, Nagad, or Rocket account;
• Username and an encrypted password (we never store your password in plain text).

As part of our Know Your Customer verification programme, we may request and process:

• Scanned or photographed copies of your National ID card, passport, or driving licence;
• Proof of address documents such as utility bills or bank statements dated within 90 days;
• Proof of payment method ownership, including screenshots of your bKash, Nagad, or Rocket account confirming your registered mobile number;
• Liveness check images or selfies where requested for enhanced identity verification purposes.

KYC documents are stored securely and accessed only by authorised personnel for the specific purpose of identity and fraud verification.

When you make a deposit or request a withdrawal on tk9971, we record:

• The payment method used (e.g., bKash, Nagad, Rocket, Upay, bank transfer);
• Transaction amounts in Bangladeshi Taka (৳ BDT);
• Transaction timestamps and reference numbers;
• Deposit and withdrawal history associated with your account.

tk9971 does not store full payment card numbers. Where card payments are offered, all card processing is handled by certified third-party payment processors who maintain their own PCI-DSS compliant data security practices.

We collect data about how you use the tk9971 platform, including:

• Game history, including games played, bet amounts, win/loss outcomes, and session durations;
• Sports betting activity, including markets selected, odds accepted, and bet settlement outcomes;
• Bonus and promotion participation records;
• Customer support interaction history, including the content of support tickets and live chat logs;
• Responsible gaming tool usage, including deposit limit settings, cooling-off periods, and self-exclusion requests.

When you access tk9971, our systems automatically collect certain technical data, including:

• IP address and approximate geolocation derived from it;
• Device type (smartphone, tablet, desktop), operating system, and browser version;
• Session timestamps, pages visited, and navigation patterns within the platform;
• Cookie identifiers and similar tracking technologies (see the Cookies section below).

If you have opted in to receive marketing communications during registration or at a later stage, tk9971 may send you promotional emails or platform notifications about new games, seasonal offers, BPL cricket promotions, bonus opportunities, and other relevant updates. You can withdraw your consent to receive marketing communications at any time by contacting the tk9971 support team or using the unsubscribe link included in any marketing email. Withdrawal of marketing consent does not affect your ability to continue using the platform.

tk9971 does not sell your personal data to any third party. We share personal data only where it is strictly necessary for the following purposes, and only with recipients who are contractually bound to handle your data securely and in accordance with applicable data protection standards:

• Payment processors: bKash, Nagad, Rocket, Upay, and bank transfer partners receive the minimum data required to process your deposit or withdrawal transactions;
• Identity verification providers: KYC and age verification service providers process identity documents under strict data processing agreements;
• Game providers: Certified game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player identifier to deliver gameplay sessions;
• Fraud and security providers: Specialist fraud detection services may process technical data (IP address, device fingerprint) to identify and prevent fraudulent activity;
• Legal and regulatory authorities: Where required by applicable law, we may disclose personal data to law enforcement or regulatory bodies in response to a lawful request.

tk9971 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, maintain your login session, and analyse usage patterns to improve the player experience. Cookies are small text files stored on your device by your browser when you visit the tk9971 website.

We use the following categories of cookies:

• Strictly necessary cookies: Required for core platform functionality, including maintaining your login session and keeping your account secure. These cannot be disabled without preventing the platform from functioning correctly;
• Functional cookies: Remember your preferences such as language settings and responsible gaming tool configurations;
• Analytics cookies: Help us understand how players navigate the platform so we can identify areas for improvement. Analytics data is aggregated and does not identify individual players;
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and account takeover attempts.

You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain platform features. Strictly necessary cookies cannot be turned off via browser settings as they are essential to platform operation.

tk9971 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to any applicable legal or regulatory retention obligations. General retention guidelines are as follows:

• Account and registration data: Retained for the lifetime of your active account, plus a further period of up to 5 years following account closure to satisfy anti-money laundering record-keeping obligations;
• KYC and identity documents: Retained for the duration of your account plus up to 5 years, in accordance with applicable financial compliance requirements;
• Transaction records: Retained for a minimum of 5 years from the date of the transaction to satisfy regulatory and audit requirements;
• Support interaction records: Retained for up to 3 years following resolution of the relevant interaction;
• Technical and device data: Typically retained for up to 12 months in identifiable form, after which it is anonymised or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an individual player.

As a player whose personal data is processed by tk9971, you have the following rights with respect to your personal data:

• Right of access: You may request a copy of the personal data tk9971 holds about you at any time;
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you may request that we correct it;
• Right to erasure: Subject to our legal retention obligations, you may request that we delete your personal data. Note that we may be required to retain certain data even after account closure;
• Right to restrict processing: In certain circumstances, you may request that we limit how we use your personal data while a query or complaint is being resolved;
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting prior processing;
• Right to data portability: Where technically feasible, you may request your personal data in a structured, commonly used, machine-readable format.

To exercise any of the above rights, please contact the tk9971 support team via the email address displayed in the footer of this page. We will respond to all valid requests within 30 days. There is no charge for exercising your data rights.

tk9971 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• Encrypted storage of sensitive data including passwords (hashed using industry-standard algorithms) and identity documents;
• Role-based access controls ensuring that personal data is accessible only to authorised personnel with a legitimate need;
• Regular security assessments and vulnerability testing of platform infrastructure;
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access;
• Incident response procedures to detect, report, and address data security incidents in a timely manner.

While tk9971 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying tk9971 immediately if you suspect any unauthorised access to your account.

tk9971 is strictly intended for adults aged 21 years or older. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a registered account is held by a person under 21, we will immediately suspend the account, cease all data processing related to gameplay, and take steps to delete the data collected, subject to any overriding legal retention obligations.

If you are a parent or guardian and have reason to believe that a person under 21 has accessed tk9971 or provided personal data to the platform, please contact us immediately using the support email displayed in the footer of this page.

tk9971 reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates to data processing practices, new platform features, changes in applicable law, or feedback from players. When material changes are made, we will notify registered players by email or through a prominent notice on the platform at least 7 days before the changes take effect.

The "Last Updated" date at the top of this Policy will always reflect when the most recent revision was made. We encourage you to review this Policy periodically to stay informed about how tk9971 protects your personal data. Your continued use of the tk9971 platform following any update to this Policy constitutes your acceptance of the revised terms.